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Support for a two-dimensional model of conflict behavior.
Do conflict management styles affect group decision making?
Conflict style inventories include the Thomas Kilmann Understanding Human Development Martin, Judith and Nakayama, Thomas.
Organizational Behavior and Human Performance, 16, 143-155.
People who use this style tend to accept decisions without question, avoid confrontation, and delegate difficult decisions and tasks.
Return to the main page for information on the other four modes and how to work with them to help keep your job. Few people would argue that helping others is not a worthy cause.
Thomas-Kilmann model suggests five principles that guide individuals via the conflict process.
These are competing, accommodating, avoiding, compromising, and collaborating.
For example, when the relationship is short-term and the issue is not important or when the situation has a potential to escalate to violence, avoidance may be the prudent choice.
Some examples of avoidance behaviors include: - Saying the issue isn't important enough to spend time on - Saying there isn't enough time to do the topic justice - Gunnysacking - Being overly polite - Defining any emotion as discord and calling for objectivity when discussing differences - Smoothing over discord whenever a difference arises, so differences never are discussed - Focusing on details to the exclusion of the real issues - Demanding rationality whenever emotions arise - Attacking the other person verbally - Using evasive remarks to avoid sensitive topics - Shifting the topic away from the conflict - Avoiding topics where conflict may occur - Making noncommittal statements that sound like, but are not really, agreement - Keeping conversations at an abstract level - Joking to distract from the real issues in a conflict While always choosing competition has negative repercussions for relationships, businesses and cultures, it can occasionally be the right style to choose if the other party is firmly fixed in a competitive style or there are genuinely scarce resources.
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During discussions with the one DBA, she admitted that she simply hadn't considered other options plausible.